Returns Info


Return Policy

We want you to be completely happy with your Limeapple purchase.
We accept returns of unworn, unwashed merchandise purchased from our website, in its original packaging with original tags attached, within 30 days of the shipment date.

Checkout Plus (United States and Canada Only):

Checkout Plus is an optional add-on you can select at checkout. If you choose it, your return postage is covered, simply visit our Returns Portal and we'll issue you a prepaid return label. a Checkout Plus is available to US and Canadian customers only. Orders shipped outside of the US and Canada are not eligible, and international customers are responsible for their own return postage costs. 

Items returned without tags or original packaging will not be refunded.

  • Sale items are eligible for exchanges or store credit only

  • Final Sale items are not eligible for refunds, exchanges, or store credit

To start a return or exchange, please click HERE to submit a return request.

Eligibility for a Refund

To receive a refund:

  • All hangtags must be attached to the garment

  • The garment must be returned in its original packaging

  • Items must be unworn and unwashed

  • Swimwear must be returned with the hygienic liner intact

    • Swimwear returned without the hygienic liner will not be eligible for a refund or store credit

Non-returnable items:

  • Headgear

  • Gift cards

We only accept returns for merchandise purchased directly from limeapple.com.
If you purchased through one of our retail partners, please contact the retailer directly about their return policy.

Refunds & Processing Time

  • Your refund will be issued to your original method of payment within 7 business days after we receive your return.

  • You’ll receive an email notification once your refund has been processed.

  • Your bank or credit card provider may require additional time to post the refund to your account.

If you received a price adjustment after your order shipped, that credit will be deducted from your total refund.

For any questions about your order, please email customercare@limeapple.com

Return Shipping & Costs

Customers are responsible for all return shipping costs, unless:

  • The product is damaged or defective, or

  • The item is being exchanged for a different color or size

US & Canadian Customers – Return Options

Refund

  • Receive a full refund to your original payment method if the item was not purchased on sale

  • For the US and Canada, if you choose checkout +, we can provide a free prepaid shipping label, if not we will deduct $9.99 from your refund

  • For all other countries, you are responsible for your own return label

  • All returns must be shipped within 30 days

Exchange

  • Exchanges are available for a different size or color or style (subject to availability)

Store Credit

  • Receive a Limeapple.com store credit for the value of your returned item

Return Process

  1. Click HERE to request a Refund, Exchange, or Store Credit*

  2. Pack your item securely,  in the original packaging

  3. Ship your return using a carrier that provides a tracking number

    • If you do not use our prepaid shipping label, you are responsible for all return shipping costs

Please note:

  • Returns can take up to a week to process from the time we receive your package.


INTERNATIONAL  RETURN POLICY

We accept international returns of unworn, unwashed merchandise in its original packaging, with the original tags attached within 30 days of receipt. International customers are responsible for all return costs, unless products are damaged. Customers are responsible for purchasing their own return labels.
  

Click HERE to learn about warranties  

Still have questions? Contact us at customercare@limeapple.com