Free Shipping

ONCE YOUR ORDER HAS BEEN PLACED, WE CAN NOT CANCEL ORDERS, MAKE CHANGES TO THE ITEMS ON THE ORDER, THE SHIPPING ADDRESS, APPLY PROMO CODES OR CHANGE THE PAYMENT METHOD.  ORDERS ARE AUTOMATICALLY TRANSFERED TO OUR DISTRIBUTION CENTER FOR FULFILLMENT. 

Please note, all international packages outside of US, Canada and Australia may be subject to duties and taxes. We are not responsible for custom fees and any duties or taxes associated with your purchase.

Canada & US - Free Standard Shipping on orders over $100 USD / CAD
Australia - Free Standard Shipping on orders over $150 AUD
International - Free Standard Shipping on orders over $150 USD

Canada & US Shipping Fees ^*

Please note that unforeseen circumstances can arise, particularly due to adverse weather conditions. Such events may lead to unexpected shipping delays that are beyond our control.

** Orders shipping outside the continental USA to outlying islands Standard Shipping fee is $24.99

**We are NOT responsible for orders delivered to an incorrect address supplied by the sender. Please check your shipping address twice before placing your order. The customer is
responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.

We do not process orders on the weekends.  Orders placed after 11:00 AM PST will not begin processing until the following business day. Please note: business days are Monday-Friday (excluding USA holidays).

LIMEAPPLE is not responsible for any lost or stolen packages during transit/delivery. All orders are double checked prior to the order leaving our warehouse and packages received damaged or with missing items should be reported to the carrier.  Please contact the carrier to file a claim. 

^* PO BOX and Rural Beyond Points in Canada

Please note that we do not ship to Canadian PO Boxes.  Additionally, if you live in a rural area that has a postal code that is considered to be "beyond point", your packages may be delivered by Canada Post as an alternative to our standard shipping carrier. You will be able to track your order. Please note if you live in a beyond point area, you may experience a delay in receiving your package due to the remote access to your area. Select standard shipping for these orders, as we cannot guarantee expedited or overnight deliveries to beyond point locations.  Beyond point locations serviced by Canada post may incur additional duties and taxes. 

If you are unsure if your postal code is “Rural Beyond” Please check here.  There is an additional $13 delivery fee for rural beyond point orders at the time of placing the order.  

For orders that the carrier is unable to deliver due to an incorrect address given at the time of orders or if the carrier is unable to deliver as you are not home the customer needs to make the delivery arrangements with the carrier and if the goods are returned back for non acceptance the shipping cost is the responsibility of the customer.

If the order is cancelled by the customer for any reason after the order is shipped out the shipping cost is the responsibility of the customer. 

International Shipping Fees outside USA and Canada

International orders over $150 will be offered free shipping. Orders under $150 will be charged a flat rate of $29.95.

 Note 1: Shipments outside of Canada and the USA will be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact the customs office in the destination country for more information.

 Note 2: For all international orders, the shipping address must be the same as the billing address.

Tracking: Please contact the shipping company first for any delivery issues.

Shipping: We strive to get your order shipped out in full within 1 -2 business days. However, we may need extra time during busy seasons such as back-to-school, sale events, and holidays.  

Shipping Notes: Please first check your junk email to see if your shipping confirmation has been sent there. If not, then send us an email to customercare@limeapple.com. Shipping times depend on where you live and which shipping option you chose.

Easy Returns

Holiday Extended Returns

For purchases made between November 1 and December 24, we’re extending our return window:

• Items may be returned or exchanged until January 15, 2026*

• For purchases after December 24th,  our regular return policy applies.

Special Holiday Prints

Our special holiday prints sell out quickly. To keep things fair for all customers, these styles follow a shorter return window:

• Eligible for return or exchange within 14 days of delivery

• After 14 days, these items are final sale

Our Standard Return Policy

We want you to be completely happy with your Limeapple purchase.
We accept returns of unworn, unwashed merchandise purchased from our website, in its original packaging with original tags attached, within 30 days of the shipment date.

Items returned without tags or original packaging will not be refunded.

• Sale items are eligible for exchanges or store credit only

• Final Sale items are not eligible for refunds, exchanges, or store credit

To start a return or exchange, please click HERE to submit a return request.

Eligibility for a Refund

To receive a refund:

• All hangtags must be attached to the garment

• The garment must be returned in its original packaging

• Items must be unworn and unwashed

• Swimwear must be returned with the hygienic liner intact

  • Swimwear returned without the hygienic liner will not be eligible for a refund or store credit

Non-returnable items:

• Headgear

• Gift cards

We only accept returns for merchandise purchased directly from limeapple.com.
If you purchased through one of our retail partners, please contact the retailer directly about their return policy.

Refunds & Processing Time

• Your refund will be issued to your original method of payment within 7 business days after we receive your return.

• You’ll receive an email notification once your refund has been processed.

• Your bank or credit card provider may require additional time to post the refund to your account.

If you received a price adjustment after your order shipped, that credit will be deducted from your total refund.

For any questions about your order, please email customercare@limeapple.com

Return Shipping & Costs

Customers are responsible for all return shipping costs, unless:

• The product is damaged or defective, or

• The item is being exchanged for a different color or size

US & Canadian Customers – Return Options

Refund

• Receive a full refund to your original payment method if the item was not purchased on sale

• We can provide a prepaid shipping label and deduct $9.99 from your refund,
  OR you may ship the item back at your own cost

• All returns must be shipped within 30 days

Exchange

• Exchanges are available for a different size or color or style (subject to availability)

Store Credit

• Receive a Limeapple.com store credit for the value of your returned item

Return Process

1. Click HERE to request a Refund, Exchange, or Store Credit*

2. Pack your item securely,  in the original packaging

3. Ship your return using a carrier that provides a tracking number

   • If you do not use our prepaid shipping label, you are responsible for all return shipping costs

Please note:

• Returns can take up to a week to process from the time we receive your package.

Still have questions? Contact us at customercare@limeapple.com