Returns & Exchanges

We want you to love your Limeapple purchase. If something isn’t quite right, we’re happy to help with a return or exchange.

30-Day Returns

We accept returns of eligible merchandise purchased directly from Limeapple.com within 30 days of the shipment date.

To be eligible for a return, items must be:

• Unworn and unwashed

• In their original packaging

• Returned with all original tags attached

• In original, resalable condition

Items returned without their original tags or packaging may not be eligible for a refund or store credit.

Exchanges Are Free

Need a different size, color, or style? We’re happy to help.

Exchanges are free of charge for customers in the United States and Canada, subject to product availability.

When you request an exchange through our Returns Portal, we will provide a prepaid return shipping label. There is no return shipping fee deducted for an approved exchange.

You do not need to place a new order while waiting for your return to be processed. Simply select Exchange in our Returns Portal and choose your preferred replacement item.

Returns for a Refund

United States & Canada

If you purchased Checkout Plus with your order, your return shipping is covered. Simply submit your return through our Returns Portal and we will provide a prepaid return label.

If you did not purchase Checkout Plus, you may:

• Use our prepaid return label and have $9.99 deducted from your refund, or

• Ship the return using your own carrier at your expense.

We recommend using a shipping service that provides tracking.

International Customers

Checkout Plus is currently available only in the United States and Canada.

Customers outside the United States and Canada are responsible for arranging and paying for their own return shipping.

Checkout Plus

Checkout Plus is an optional return-shipping protection service available to customers in the United States and Canada.

When Checkout Plus is added to your order at checkout, eligible return postage is covered. If you need to make a return, simply submit your request through our Returns Portal and we’ll provide a prepaid return label.

Checkout Plus does not apply to orders shipped outside the United States or Canada.

Sale & Final Sale Items

Sale items:
Eligible for an exchange or Limeapple.com store credit only. Sale items are not eligible for a refund to the original payment method.

Final Sale items:
Not eligible for a refund, exchange, or store credit.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Underwear

• Headgear

• Gift cards

Swimwear

Swimwear may be returned only if the hygienic liner is still attached and intact.

Swimwear returned without the hygienic liner is not eligible for a refund, exchange, or store credit.

Store Credit

You may choose to receive a Limeapple.com store credit for the value of an eligible returned item.

Store credit will be issued once your return has been received and approved.

How to Start a Return or Exchange

To request a Return, Exchange, or Store Credit, please visit our Returns Portal:

START A RETURN OR EXCHANGE

Then:

1. Enter your order information and select the item you would like to return or exchange.

2. Choose whether you would like a refund, exchange, or store credit.

3. Follow the instructions provided in the Returns Portal.

4. Pack the item securely in its original packaging.

5. Attach your prepaid return label, if applicable, and ship your package.

If you are using your own shipping carrier, we strongly recommend selecting a service that provides a tracking number.

Refund Processing

Once your return arrives at our warehouse, please allow up to 7 business days for it to be inspected and processed.

Approved refunds will be issued to your original method of payment.

You will receive an email confirmation once your refund has been processed. Depending on your bank or credit card provider, it may take additional time for the credit to appear on your account.

If you received a price adjustment after your order shipped, the amount of that adjustment will be deducted from the applicable refund.

Purchases From Other Retailers

We can only process returns and exchanges for merchandise purchased directly from Limeapple.com.

If you purchased your Limeapple item from another retailer, boutique, marketplace, or retail partner, please contact that retailer directly regarding its return policy.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us so we can make it right.

There is no return shipping charge for damaged, defective, or incorrectly shipped merchandise.

Need Help?

We’re happy to help.

Please contact our Customer Care team at customercare@limeapple.com with your order number and any questions about a return or exchange.

We accept international returns of unworn, unwashed merchandise in its original packaging, with the original tags attached within 30 days of receipt. International customers are responsible for all return costs, unless products are damaged. Customers are responsible for purchasing their own return labels.